Customer Experience as Existential Experience

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Todd Hockeberry, a B2B sales and marketing consultant at Top Line Results, about true personalization, customer-centricity, internal alignment, and … company survival.

Listen to more CX conversations on Ethan’s podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player:

Apple Podcasts

Spotify

Sticher

Google Play

Google Podcasts

Neuroscience, Trust, and the Human Face

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Ed Powers, customer success and customer loyalty expert, about the neuroscience of trust and the importance of getting face to face.

Listen to more CX conversations on Ethan’s podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player:

Apple Podcasts

Spotify

Stitcher

Google Play

Google Podcasts


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When Customers Want To Talk To A Human

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Samantha Stone, founder and CMO of The Marketing Advisory Network, about communicating with customers in times of confusion, frustration, and anxiety.

Listen to more CX conversations on Ethan’s podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player:

Apple Podcasts

Spotify

Stitcher

Google Play

Google Podcasts

Have I Oversimplified CX?

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb and coauthor of Rehumanize Your Business introduces for conversation the essence of customer experience: how you make people feel.

Subscribe to hear every episode of Ethan’s podcast, The Customer Experience Podcast, by using the following links to subscribe in your favorite podcast player:

Apple Podcasts

Spotify

Sticher

Google Play

Google Podcasts


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A Better Structure for Teaching and Learning

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb and coauthor of Rehumanize Your Business explains the basics of Bloom’s Taxonomy, a hierarchy of learning objectives that’s useful for you, your team members, and your customers. Because we’re all teachers and we’re all learners.

Subscribe to hear every episode of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

Apple Podcasts

Spotify

Sticher

Google Play

Google Podcasts


To find the other podcast we recommended in today’s episode, check out The Sales Engagement Podcast on Apple Podcasts or wherever you do your listening!


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