Certifying Your Sales Team To Speak Your Customers’ Language

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Alex Rosemblat, VP of Marketing at Datadog about developing a curriculum, then training and certifying your sales team to speak the language of your customers.

Listen to more episodes of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

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The Sweet Fish team has been using LeadIQ for the past few months & what used to take us 4 hours in gathering contact data now takes us only 1!

If you’re looking for greater efficiency in your sales development & prospecting efforts, check out LeadIQ: leadiq.com

You can find this interview, and many more, by subscribing to the B2B Growth Show on iTunes. If you don’t use iTunes, you can listen to every episode by clicking here.

Meeting Customers’ Evolving Needs with a CX Team

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Luke Owen, who recently served as Director of CX at Formstack about organizing, structuring, staffing, and measuring a customer experience organization.

Hear every episode of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

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Why Customer Experience Must Be Effortless

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb and coauthor of Rehumanize Your Business, shares important takeaways about reducing friction and serving customers from the book The Effortless Experience.

Catch every episode of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

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3 Signs You Should Add a Video

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb and coauthor of Rehumanize Your Business, walks you through a process to determine when to add a simple, personal video to your marketing, sales, or CS email.

Catch every episode of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

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Delivering Extraordinary CX Is Easier Than You Think

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Dan Gingiss, a CX and marketing speaker and consultant at Winning Customer Experience and author of Winning at Social Customer Care about the two keys to creating and delivering an extraordinary customer experience.

Hear more episodes of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

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You can find this interview, and many more, by subscribing to the B2B Growth Show on iTunes. If you don’t use iTunes, you can listen to every episode by clicking here.

What Your Marketing Team’s Doing That’s Probably Illegal

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Sharon Toerek, an intellectual property and marketing law advisor at Legal+Creative about influencer marketing, content creation, and other potential hot spots for marketing on the wrong side of the law.

Listen to more episodes of Ethan’s podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player:

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You can find this interview, and many more, by subscribing to the B2B Growth Show on iTunes. If you don’t use iTunes, you can listen to every episode by clicking here.