#CX 17: Why Friction Is A Customer Experience Killer

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Brian Gilman, VP of Product Marketing at Vonage about marketing products instead of solutions, gathering competitive intelligence, and reducing friction with video, AI, and other tools.

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Posted on August 8, 2019 in #CX, B2B Growth

James Carbary

About the Author

James Carbary is the founder of Sweet Fish Media, a podcast agency for B2B brands. He’s a contributor for the Huffington Post & Business Insider, and he also co-hosts a top-ranked podcast according to Forbes: B2B Growth. When James isn’t interviewing the smartest minds in B2B marketing, he’s drinking Cherry Coke Zero, eating Swedish Fish, and hanging out with the most incredible woman on the planet (who he somehow talked into marrying him).

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