James Carbary

Founder at Sweet Fish Media

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This Change Drove 81% Faster First Call Resolution for Customer Success

James Carbary

Founder at Sweet Fish Media

Full Profile »

B2B Growth is a daily podcast dedicated to helping B2B marketing leaders achieve explosive growth. Each episode features an interview with a B2B marketing executive or thought leader, discussing topics like B2B marketing strategy, account-based marketing (ABM), content marketing, marketing technology (MarTech), B2B strategic partnerships, aligning marketing with sales, social media, content creation, and promotion, leadership, buyer personas, agile marketing, and more.

In this episode we talk to Jonathan Bolton, Senior Vice President of Operations at BombBomb.

JB shares:

  1. This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures.
  2. Video can help: You get face, voice, personality & non-verbal queues.
  3. How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution
  4. Some of the best personal video examples

Click here to connect with this guest on LinkedIn.

You can find this interview, and many more, by subscribing to the B2B Growth Show on iTunes. If you don’t use iTunes, you can listen to every episode by clicking here.

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