Cultural Empathy for Better Business Relationships

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Kristin Messerli, founder and CEO of Cultural Outreach, about bridging the gap generational and ethnic differences can create in customer and employee relationships by operationalizing cultural empathy.

For more conversation on Ethan’s podcast, The Customer Experience Podcast, use these links to subscribe in your favorite podcast player:

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