James Carbary

Founder at Sweet Fish Media

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Data Diagnosis: Finding the Break Between the Data & Customer Experience

James Carbary

Founder at Sweet Fish Media

Full Profile »

Supposedly, data is the revolutionary key to unlock massive personalization. Many of us marketers design amazing campaigns based on data. Then they fall flat. We need a data diagnosis. In this episode, we talk to Matthew Biboud-Lubeck, VP of Strategic Services at Amperity.

Matthew has years of experience working with customer experience at L’Oreal, Estee Lauder, and Virgin Atlantic Airways. Two years ago, he took his B2C experience and began to leverage it with machine learning at Amperity to help B2B companies unlock personalized experiences.

On this episode, we discuss:

i. Creating a single view of your customers
ii. Unlocking personalization based on data
iii. Using machine learning at the root of the data, not just the “last mile” of the customer experience


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