A Systematic Approach to Reducing Friction

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Anthony Coundouris, Founder of run_frictionless, about his 4-part framework to gain internal clarity and reduce customer friction.

Listen to more CX conversations on Ethan’s podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player:

Apple Podcasts

Spotify

Sticher

Google Play

Google Podcasts

WAS THIS EPISODE USEFUL?