That’s Genius!

That’s Genius!

That’s Genius! is a podcast series dedicated to transforming the way contact centers do business. With the contact center poised to change more in the next 5 years than it has in the last 25, we keep you one step ahead as we chat to industry leaders about the latest cloud-based advances and customer experience solutions.If your goal is to provide extraordinary experiences for your contact center customers, this is the podcast for you.Episodes feature topics like: the power of cloud, contact center, call center, AI, CX, customer experience, agent empowerment, omnichannel, and more.

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"I am really excited to be hosting these podcasts - cloud contact centers are poised to change dramatically the customer experience, and decision-makers will hopefully get tips and useful information to help them navigate the world of cloud, AI, and all things contact center. "

—Host